Tuesday, March 31, 2009

Bye bye, Charter Internet

Frontier is coming to my house to install DSL in one week. Woo hoo. Once I set up my appointment, I called Charter.

Would you believe the "disconnect services" line had the most polite and intelligent customer service rep I've ever spoken to from Charter? There's some irony there, I'm sure of it.

She asked me if I had had problems with the service. I told her. Man, did I tell her. I was extremely polite, composed, and thorough. She offered to give me a free month ($50) if I didn't disconnect. I said no thank you.

DSL may or may not be slower, that remains to be seen. But at least I might be able to reclaim one more piece of my sanity by never dealing with Charter Internet support again.


Anonymous said...

Hello Lisa,

My name is Eric Ketzer, and I am a manager at Charter Communications. I just wanted to say I am sorry to see you go, and I wish we could have resolved the service issues earlier to prevent this. If I can ever be of assistance to you, please feel free to reach out to me at Umatter2Charter@chartercom.com.

Again, very sorry to see you go...Eric

mindakims said...

if Charter would put HALF the effort they put into stalking blog posts into customer service and maintaining bandwidth, wow, they might be a viable alternative.

But they aren't.

Lisa said...

brrr... creepy.

Apparently "scum sucking bottom feeders" didn't pop up on his feed, since he didn't comment on that one.

Kitty said...

Stalking customers who complain,really creepy.I think Pete and I should reconsider our cable service with Charter.

Pete Nelson said...

I am in full agreement with dropping charter cable as well. They have NO customer support, only sales staff. If you have an issue, you should consider adding a new package!

Even if you go into their office in Apple Valley, you can't get customer service. The person behind the desk will not look you in the eye, or even speak to you directly.

It's really a shame that they only seem to care about their customers once they've made them so mad they are leaving. Not a good way to do business.