Frontier is coming to my house to install DSL in one week. Woo hoo. Once I set up my appointment, I called Charter.
Would you believe the "disconnect services" line had the most polite and intelligent customer service rep I've ever spoken to from Charter? There's some irony there, I'm sure of it.
She asked me if I had had problems with the service. I told her. Man, did I tell her. I was extremely polite, composed, and thorough. She offered to give me a free month ($50) if I didn't disconnect. I said no thank you.
DSL may or may not be slower, that remains to be seen. But at least I might be able to reclaim one more piece of my sanity by never dealing with Charter Internet support again.